Privacy Policy
At Resilience (formerly Rape Victim Advocates), we are committed to keeping your information confidential. We do not collect information about you unless you choose to provide such information to us by filling out our contact form or joining our newsletter mailing list – providing such information is completely voluntary. Resilience does not trade, sell, or distribute your information to anyone outside the organization.

Terms & Conditions

1. SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications: If you have consented to receive text messages from Resilience, you may receive messages related to the following:Example: “Hello, thank you for reaching out to Resilience. Someone will be in touch as soon as possible. If you are in crisis please call the Chicago Rape Crisis Hotline at  888-293-2080. Reply STOP to opt out of SMS messaging at any time.”

• • • Appointment reminders
    • Follow-up messages
    • Company inquiries
    • Promotions or offers (if applicable)

3. Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointment.

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4. Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method: You may opt-in to receive SMS messages from Resilience in the following ways:

• • • Verbally, during a conversation
    • By submitting an online form
    • By filling out a paper form

6. Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us here.

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

• • • Message and data rates may apply.
    • You can opt out at any time by texting “STOP.”
    • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
    • Message frequency may vary.

SMS opt-in information and phone numbers collected for SMS purposes are not being shared.

Please note: Standard text messaging and data rates may apply based on your mobile carrier’s service plan. You can opt out any time by texting “STOP.” Reply HELP for assistance. Messages and data rates may apply. Message frequency will vary. Privacy Policy and Terms and Conditions

External Links
Throughout our website we provide links to other websites, which may contain information of interest to our website visitors. Although the organizations we link to are reputable, Resilience cannot take responsibility for their views or accuracy of the information contained on their sites.

Updates
We may update this privacy policy from time to time – please review it periodically.